FAQ
Q1: How long does the shipment take?/ When will I receive my order?
Orders typically arrive within 10-25 business days from the day orders were placed, depending on factors such as the type of product, production/ shipping time, and any unforeseen circumstances.
To get an accurate estimate for your specific order, we recommend visiting our tracking page. Simply go to “Track order” on aladdingift.com and enter your order number and email address. You'll be able to view all the details related to your order, including the estimated shipping time.
If you require any further assistance or information, please don't hesitate to contact us. We're here to help!
Q2: How can I request a replacament/refund?
We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If there is any problem with the item you received,
please send a photo of the defective item to us via our contact form within 30 days since the delivery day.
We’ll make it right!
Q3:How can I contact your customer service?
Your complete satisfaction is our responsibility. Please contact us via the following methods:
1. Instant messaging at the bottom right corner of this page
2. Our customer service email (support@aladdingift.com)
We’re always here to get your concerns and issues sorted out.